🎀 Looking for answers? You’re in the right place! 🌸 Still need help? Send us a message 💌

Ordering
How Does Ordering Work?

All items are made to order, so please allow 2–5 business days after payment verification for production. Orders placed on weekends or holidays will be processed on the next business day. You’ll receive a confirmation email with tracking details once your order has shipped.
Can I Return or Exchange My Order?

Since every product is made to order, we do not accept returns or exchanges at this time. Please double-check sizing and personalization details before placing your order.

If there's an issue with your order (wrong or damaged item), please contact us within 7 days of delivery with a photo, and we’ll make it right.
Can I Cancel or Change My Order?

We begin processing your order as soon as it's placed, so we cannot guarantee changes or cancellations. If you need to make an adjustment, please contact us ASAP and we'll do our best to help. 
What If My Item Arrives Damaged or Incorrect?

Please email us within 7 days of delivery with your order number and clear photos of the issue. We'll make sure to send a replacement if there's a mistake on our end. 
Contact information !!!

You can reach us at sweetcandy2202@gmail.com, and we'll be happy to help! We aim to respond within 12 hours.

Shipping
How Long Does Shipping Take?

All items are made to order, so please allow 2–5 business days for production, plus standard shipping times:

  • U.S. orders: 3–7 business days, depending on location
  • International: 7–21 business days, depending on location

You’ll receive a tracking number and email once your order ships.
What If My Order is Lost or Delayed?

If your order hasn’t arrived within the expected timeframe, please reach out to us at sweetcandy2202@gmail.com and we’ll help you track it down.
Will I Receive A Tracking Number?

Yes! Once your order is shipped, you'll get a tracking number via email so you can follow its journey. 
Can I Pick Up My Order In-Store?

Unfortunately, we do not offer in-store pickup at this time. All orders must be shipped to the provided address.
What Should I Do If I Entered The Wrong Shipping Address?

Please double-check your shipping address before completing the order. If you notice an error after placing your order, contact us immediately at sweetcandy2202@gmail.com.